Customer Experience Executive (Healthcare Industry) - Jakarta Raya

Are you passionate about delivering exceptional customer experiences while building a rewarding career in Indonesia’s dynamic healthcare sector? Private Advertiser, one of the country’s fastest-growing healthcare companies, is seeking a motivated Customer Experience Executive to join our team in Jakarta Raya. In this role, you will be at the heart of our customer interactions, ensuring every patient and partner receives the highest level of service and support. This is a unique opportunity to shape the future of healthcare in Indonesia while growing your career in a supportive and innovative environment.

At Private Advertiser, we are committed to revolutionizing healthcare services in Indonesia. Our mission is to provide accessible, high-quality healthcare solutions that improve the lives of millions. As a Customer Experience Executive, you will play a crucial role in our journey by managing and enhancing customer interactions across various touchpoints. You will use tools like Salesforce and Zendesk to streamline our customer service processes and ensure seamless communication with our diverse customer base.

📋 Tanggung Jawab Pekerjaan

• Manage and improve customer interactions across phone, email, chat, and in-person support channels.
• Use Salesforce and Zendesk to track and resolve customer inquiries and issues efficiently.
• Collaborate with cross-functional teams to ensure consistent and high-quality customer experiences.
• Analyze customer feedback and data to identify trends and areas for improvement.
• Train and mentor customer service team members to uphold our high standards of service.
• Develop and implement customer experience strategies that align with our company goals.
• Monitor and report on key customer experience metrics to ensure we meet and exceed our targets.
• Stay updated with industry trends and best practices in customer experience management.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Psychology, or a related field.
• Minimum 3 years of experience in customer service or a related role, preferably in the healthcare industry.
• Proven track record of delivering exceptional customer experiences.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Familiarity with CRM and customer service software, such as Salesforce and Zendesk.
• Ability to work collaboratively in a fast-paced, dynamic environment.
• Certification in customer experience management or a related field is a plus.

🛠️ Keahlian

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